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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of frederick saunders

frederick saunders

December 13, 2024

5  out of  5
rating by frederick saunders
"Ashlee helped me tranfer car ins.to another car. Quickly done.very helpful."
We responded:
"Thanks for the review Frederick"
Profile photo of Jonathan Golia

Jonathan Golia

December 11, 2024

5  out of  5
rating by Jonathan Golia
"I've been using Kevin Coans office for the entirety of my homeownership. I've had a fantastic customer experience with them. Particularly with Cindy who has helped me navigate a particularly difficult situation recently where I've had to get a roof replacement and cut down several trees on my property. She has been a consummate professional, and has remained extremely patient in helping me get the requisite paperwork over to State Farm. Thank you, Cindy! I'm grateful to be involved with a very hometown-like feel of an insurance agency. I will certainly be staying with them!"
We responded:
"Jonathan, thank you for taking the time to leave Cindy such a nice review. We strive to help our customers in all kinds of situations, and I am glad you appreciated it so much. "
Profile photo of Michelle Abate

Michelle Abate

December 9, 2024

5  out of  5
rating by Michelle Abate
"Cindy has been absolutely fantastic to work with. Cindy helped me with moving my homeowners policy and obtaining a life insurance policy as well. She was extremely thorough and patient in answering all of my questions. Cindy is also the most personable and genuine agent I have ever worked with. Highly recommend working with Cindy!!"
We responded:
"Thanks Michelle, I'll make sure I let Cindy know you left her a 5-star review"
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louise zutty

October 23, 2024

5  out of  5
rating by louise zutty
"Miledy, You went out of your way to make the whole process easy and painless. Thanks again Larry Zutty"
We responded:
"Larry, Thank you for your review, and painless is good. Thank you, Kevin"
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juan sanabria

October 18, 2024

5  out of  5
rating by juan sanabria
"Although I have moved outside of the Philadelphia/NJ area, I continue to use this specific office for my insurance needs because the personnel is always so helpful and accommodating. Thanks again for your help today Ashlee Armour!"
We responded:
"Juan, Thank you for your nice review of Ashlee’s service. I know she works hard make our customers happy Kevin. "
Profile photo of Stephen Lumpkin

Stephen Lumpkin

October 11, 2024

5  out of  5
rating by Stephen Lumpkin
"Moses was great with everything! Quick to respond and excellent at explaining home and auto policy in detail."
We responded:
"Thank you for your great review. Moses works hard to help our clients. Have a nice weekend. Kevin"
Profile photo of Yolanda Orozco

Yolanda Orozco

September 27, 2024

5  out of  5
rating by Yolanda Orozco
"Muy contenta con el servicio al cliente , mi agente fue bastante Milady fue muy clara, muchas gracias ☺️"
We responded:
"Yolanda, muchas gracias por elogiar tanto a Miledy. Realmente te apreciamos. Kevin."
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Jw Cruise

September 23, 2024

5  out of  5
rating by Jw Cruise
"My experience with Miledy was top notch. Timely responses and thorough knowledge of the insurance products ! 👍👍👍"
We responded:
"Thank you so much for your recent review. I will make sure Miledy know you gave her such high praise. Thank you, Kevin"
Profile photo of Sheena D Wilson

Sheena D Wilson

September 17, 2024

5  out of  5
rating by Sheena D Wilson
"I’m Completely satisfied and grateful for Miledy. So knowledgeable, professional and went over and beyond working with me on obtaining my home policy."
We responded:
"Thanks Sheena, Miledy, my team and I all appreciate your review. We do our best to help. Kevin "
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Brenda Chhea

September 3, 2024

5  out of  5
rating by Brenda Chhea
"Miledy was just so helpful & informative! She got me everything I needed quick and I highly recommend!!!!"
We responded:
"Brenda. Thank you for sharing. We all really appreciate your time. "
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Exer Ramírez

July 1, 2024

5  out of  5
rating by Exer Ramírez
"Muy buena atención la q brinda la señorita Jennifer estoy feliz con su atención"
We responded:
"Muchas gracias por tus amables palabras."
Profile photo of LOLAAA SOARES

LOLAAA SOARES

June 22, 2024

5  out of  5
rating by LOLAAA SOARES
"Gracias Jennifer por toda su ayuda siempre tan simpatica y amable siempre ayuda en toda lo que ella puede! La recomendo explica todo con detalle y honesta"
We responded:
" Gracias Lola, Jen se toma su tiempo y disfruta explicando los seguros a sus clientes. Le pediríamos que envíe a sus amigos y familiares ya que a ella le encantan las referencias. kevin"
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Sol Samaniego

June 21, 2024

5  out of  5
rating by Sol Samaniego
"Thank you u Jennifer for my life insurance and auto"
We responded:
"Sol, We are so glad we were able to get you covered. Thank you for your business. We love referrals so send all your friends and family! I know Jen will take good care of them. Kevin"
Profile photo of Enedina Pioquinto

Enedina Pioquinto

May 2, 2024

5  out of  5
rating by Enedina Pioquinto
"I highly recommend going with Jennifer Zelaya she is great very detail explained the coverages thank you for helping me insure my vehícle"
We responded:
"Thank you, Enedina, we really appreciate your review. I will be sure to let Jen know."
Profile photo of amy lohman

amy lohman

April 10, 2024

5  out of  5
rating by amy lohman
"I just purchased auto and homeowners insurance with the help of an agent named Tyasia. She was professional and extremely knowledgable. She very patiently explained everything to me in terms that I understood . The entire process went smoothly and I feel very well taken care of by State Farm. Thank you Tyasia !"
We responded:
"Thank you so much for taking your time to recognize Tyasia. I know she works very hard and appreciates when some compliments her. I will make sure she knows. Thanks again, Kevin"
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Erick Zimmerman

April 1, 2024

1  out of  5
rating by Erick Zimmerman
"Very little effort before telling me that they can't help me....the next phone call I made got my car insurance for 2 vehicle s and at the rate I needed. Very confused."
We responded:
"Erick, I hope to help with your confusion and feel free to ring me. Unfortunately, our office does not control whether someone is eligible or not. If it was up to me I would write everyone who applies. We can only run the information we were given. There are many reasons someone will come up ineligible, but that is controlled by the factors of how we are filed with the state. Many companies are not accepting new business at all, but we continue however at a much more selective process I am not privy to. You are always welcome to put a complaint in with the Department of Insurance if you feel you were unfairly treated, but your 1-star review does not belong on my offices google profile and I would appreciate it if you would remove it. Thank you, Kevin Coan"
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flavio souza

March 6, 2024

5  out of  5
rating by flavio souza
"my first time here I was very well looked after by Jennifer, a lovely person, thank you very much for your service"
We responded:
"Thank you very much for your review. Jen and the office really appreciate it. Kevin"
Profile photo of Renan Ventura

Renan Ventura

March 5, 2024

5  out of  5
rating by Renan Ventura
"Graças Jennifer por ajudar me buscar un seguro y por toda su paciência"
We responded:
"Muchas gracias por reconocer el arduo trabajo de Jennifer. Ella es muy dedicada y ama a sus clientes. Kevin"
Profile photo of Fernanda Menezes

Fernanda Menezes

March 4, 2024

5  out of  5
rating by Fernanda Menezes
"Graças Jennifer lá mejor"
We responded:
"Thank you for your review of Jen and our office."
Profile photo of Sujey Zorrilla

Sujey Zorrilla

February 17, 2024

5  out of  5
rating by Sujey Zorrilla
"Para mi excelente servicio ,Jennifer zelaya es una persona muy atenta, servicial ,explica bien cada detalle de los tipos y rangos de seguros ,quede muy complacida y State Farm me dio opciones de sus servicios que se adaptaron a mis posibilidades, gracias"
We responded:
"Thank you so much for your kind review."
Profile photo of esteban lazo

esteban lazo

February 16, 2024

5  out of  5
rating by esteban lazo
"Graciad Jennifer por su buen servicio me ayudo segurar y alsitame para egistar mi veiculo! Vayan con Jennifer gracias denuevo Jennifer"
We responded:
"Thanks so much for your great review"
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Antonio Portella

February 16, 2024

5  out of  5
rating by Antonio Portella
"Excelente persona , maravilha de atenção com atendimento no trabalho."
We responded:
"muchas gracias"
Profile photo of Jorge Soto

Jorge Soto

February 7, 2024

5  out of  5
rating by Jorge Soto
"Thank you Jennifer for all you're help thank you for all your patience in explaining my coverage I definitely recommend more people to her"
We responded:
"Thanks Jorge!"
Profile photo of Sam Awad

Sam Awad

January 10, 2024

5  out of  5
rating by Sam Awad
"I was not happy with my previous Insurance company, so I shopped around and thank God I found Tyasia from State Farm. They claim that you are in "good hands", and you are. Tyasia was caring and patient and made the whole process like skating on ice."
We responded:
"Thanks Sam, I will make sure Tyasia sees your kind words. She works very hard to help our customers. Let us know if you ever have questions, Kevin"
Profile photo of Jade Vassey

Jade Vassey

January 6, 2024

1  out of  5
rating by Jade Vassey
"I have repeatedly sent my coverage selection to their agents, and yet I continue to receive notices that I didn’t submit it. Because of this I keep getting charged more fees, and my insurance rate has gone up every single month since I started with them. Every time I’ve called they’ve ran me in circles and I have received ZERO calls back since my last call. I started at 250 a month, and with no word or notice my rate has increased to 568 a month (not counting the “policy change” fee they keep adding). I’m considering cancelling my coverage and switching due to the horrendous customer service alone, but the price increase has sealed it"
We responded:
"Jade, I am sorry your rate changed and I understand that the accident on your driving report was confirmed by you it was not at fault. Unfortunately, the other carrier had it rated as being an at fault accident and we are required to charge for it and that will change your rate substantially. As far as the coverage selection form that is a product of crossing in the mail/email. If it is not processed internally the system will continue to look for it, but the real rate change is the accident that we were required to charge for. Please feel free to call Tyasia to review fully. We are here to help you work through these decisions. Kevin "